The School needs to hear your views on how well we provide for your child. We aim to avoid concerns and complaints by working closely with all parents throughout the year. You will receive half termly interim reports, letters of praise or concern, two Parents Progress Review meetings and routine phone calls. Only by listening and acting upon your concerns can we continue to improve.

If you are at all concerned about any element of our provision then please follow the following steps:

Contact your child’s Tutor or the relevant Learning Support Case Worker. If urgent, cases will receive a same day return call. If it is both a serious and urgent matter it will be passed onto a more senior member of staff.

Should this not resolve matters to your satisfaction you need to speak to the Learning Support Coordinator for Key Stage Three or Key Stage Four / Post 16 (both Assistant Headteachers) for further investigation and action.

If the matter still remains unresolved to your satisfaction - we would be very disappointed with our performance if was the case - you need to make a formal complaint in writing.

Please make the complaint as specific and detailed as possible in a formal letter. The letter must be addressed to the Headteacher.

The Headteacher will investigate the matter and respond in writing within seven working days. It may be more appropriate to contact you directly or invite you into school within the seven days. The Headteacher may ask a member of the Senior Leadership Team to investigate the matter on her behalf and respond to you directly.

We would hope at this stage to be fully aware of the issues involved and to have taken the necessary steps to resolve the problem. If this is not the case - we would hope never - there is a formal complaints procedure that involves the Governing Body.

Download the full Complaints Policy here:

Complaints Policy